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[Experience Action Podcast] Storytelling to Connect with Customers

Unlock the potential of storytelling to revolutionize your brand’s customer experience. Imagine creating not just a transaction but a true emotional bond with your audience. Join us as we dissect how storytelling transcends raw data and features, transforming them into authentic, relatable narratives. You’ll discover how campaigns like Dove’s Real Beauty can serve as a powerful blueprint for forming genuine connections. We promise you’ll walk away with actionable insights on how to make your brand’s story resonate deeply, encouraging customers to see themselves in your journey and inspiring them to take their next step with you.

But storytelling isn’t just for customers—it’s a dynamic tool for engaging leaders and teams within your organization as well. This episode offers a glimpse into how storytelling can dismantle silos and foster a culture of connection and success at every level. We’ll discuss strategies for using stories to bridge the emotional gap in B2B settings and illustrate potential outcomes that lead to smarter decision-making.

Resources Mentioned:
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Take the CXI Compass assessment
Experience Investigators Learning Center

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Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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